Fix payment bug, such every bit declined or incomplete transactions

If you take problems paying for Google products, you might need to ready a problem with your payments profile.

Find the effect you're experiencing beneath:

"Your transaction cannot exist completed"

A diversity of different situations may trigger this message. Try these suggestions to resolve the effect:

  • If this message is followed past instructions for submitting additional information to us, please do so. The other steps listed are unlikely to resolve this consequence.
  • Check whether the billing accost for your payment method (such equally a credit card) matches the address recorded in your Google payments center settings. If they don't match, update your address in your Google payments middle, and try the transaction again.
  • Attempt using a Google Play souvenir carte du jour to complete the transaction.
  • Effort using the all-time interface for your computing device:
    • If you're using a desktop calculator, try the transaction using the Google production'southward website.
    • If you're using a mobile device, endeavor using the production's mobile app (if an app is available).
  • If y'all're using guest checkout when the error occurred:
    • Effort signing in to an existing Google account and placing the club over again.
    • Try creating a new Google account if you don't already have one and visiting the Google Store to effort the transaction again.

"Unable to consummate transaction: Expired card"

Check to see if your payment method is up to date. If information technology isn't, update it in the Payments center.

"Unable to complete transaction. Please utilize another form of payment."

Notation: These steps too employ if you see the error message "Your payment didn't go through. Delight endeavor a different payment method or try again after."

Try the post-obit:

  1. Cheque to run across if your payment method is upwards to date. If it isn't, update it in the Payments heart, then effort your purchase again.
  2. Make certain y'all have enough money in your business relationship for the purchase.
  3. If y'all're still having issues, contact your depository financial institution to run across if there'south a problem with your business relationship.
  4. Endeavour making the purchase again with a different payment method.

"Your payment was declined due to an event with your business relationship"

If you lot see this message, it might be because:

  • Nosotros saw a suspicious transaction on your payments profile.
  • We need a little more information to protect your account confronting fraud.
  • Nosotros need a little more than information to comply with EU law (European customers only).

To fix the consequence, try the post-obit:

  1. Go to the Payments center.
  2. Take action on any errors or requests in the payments heart.
    1. You might demand to verify your identity before you can purchase annihilation through your Google Business relationship.
  3. Make certain your name, address, and payment information are upward to date.

"Unable to process payment: Low card balance"

You might not have enough funds in your business relationship to make the payment. Cheque your business relationship balance or contact your bank.

Ineligible or unavailable credit or debit card

Carte is grayed out & says "verify on pay.google.com"

Your carte was reported as stolen. You must verify the card before you can utilize information technology once again:

  1. Get to pay.google.com and sign in to your business relationship.
    1. If you have multiple accounts, sign in to the account with the grayed-out menu.
  2. Click Payment methods.
  3. Next to the card that says "Verification needed," click Verifyand thenCharge card.
  4. Within 2 days, yous'll detect a temporary charge on your card statement along with an eight-digit code.
  5. To complete verification, go to pay.google.com and enter the 8-digit code.

If you endeavor to verify the payment method once more:

  1. Ostend which carte du jour you lot want to verify.
  2. Check how long agone you tried to verify your card.
    • If less than 2 days: Wait up to 2 days.
    • If more 2 days: Cheque your bill of fare argument. You should discover a temporary accuse from Google called "GOOGLE Exam," with an 8-digit code.

Menu is grayed out & says "card is ineligible"

You can't employ this bill of fare for this purchase. Endeavor to brand the buy again with a dissimilar carte du jour.

If the menu you want to use isn't listed, follow the on-screen instructions to add a new card.

Airtight payments profile

Acquire more near what to do if yous temporarily or permanently airtight your payments profile.

If you're still having trouble, contact support.

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